Merseyrail has been named as the most punctual rail operator in the country for the second year running – with 96.36% of its trains running on time.
It also achieved its best performing year ever in 2019 – with the oldest passenger fleet in the UK.
Speaking about the results, Zoe Hands, Operations Director at Merseyrail, said: “Delivering a world class railway for the Liverpool City Region is our main goal at Merseyrail, and we are thrilled to have achieved this in 2019.
“These punctuality results cement the fact that Merseyrail is consistently one of the best performing rail operators in the country and I’m so glad we can put our region on the map when it comes to the best train services in Britain.
“Our passengers are at the heart of everything we do, and this is reflected in the results that we have gained despite some challenging conditions over the last twelve months.
“We would like to show our gratitude to Merseytravel and our service partners the British Transport Police, Stadler, Stadium and Carlisle who have worked with us to achieve this record breaking result.
“However, our special thanks has to go to Network Rail who have been the bedrock of our performance owing to their tireless efforts and success in improving infrastructure reliability this past year.”
“We also have our new fleet of trains to look forward to, which I’m sure, in time, will take us to the next level of passenger experience.”
Cllr Liam Robinson, Liverpool City Region Combined Authority Transport Portfolio Holder, said: “At a time when some rail services in other areas of the country and region are so poor, it's great to see that the Merseyrail network is performing well, reinforcing the level of service that we work hard to achieve.
“It’s an exciting time for us, with the new fleet due to start arriving on our network later this year, further strengthening our commitment to provide a reliable service for Merseyrail passengers.”
Phil James, Regional Director for Network Rail’s North West route, said: “There is a lot of hard work taking place across the North West, with our train and freight operating partners, to identify areas of improvement that can make a big difference to the reliability and resilience of the rail network. We’re trying to do more to give passengers the better service they deserve.
“I’m happy to see this hard work pay off in the Liverpool City Region, for Merseyrail passengers. I’m also very proud of our continued work with Merseytravel and Merseyrail on an extensive programme of work to bring new trains onto the network.”

The past year has seen Merseyrail scoop coveted awards across the industry, including being named Greatest Place to Work at the National Rail Awards and winning the Excellence in Sustainability and Society Award at the British Quality Foundation Awards in May.

The time that the damn barriers are kept down for,across the Southport area I am NOT surprised..As no trains should have any delays from Southport to Liverpool,or vice versa,as there is nothing to stop the trains from being late..But the people trying to cross these barriers are the ones that ARE late for getting anywhere,with Buses Taxis,and delivery vehicles being held up due to the barriers being down for so long..Something needs to be done URGENTLY to the timing of how long the barriers come down for,and then the obvious delay when they are open again to traffic,pedestrians etc..

Originally Posted by SteveandLois

The time that the damn barriers are kept down for,across the Southport area I am NOT surprised..As no trains should have any delays from Southport to Liverpool,or vice versa,as there is nothing to stop the trains from being late..But the people trying to cross these barriers are the ones that ARE late for getting anywhere,with Buses Taxis,and delivery vehicles being held up due to the barriers being down for so long..Something needs to be done URGENTLY to the timing of how long the barriers come down for,and then the obvious delay when they are open again to traffic,pedestrians etc..

Yes dude, yes,

They should get rid of trains, they are a waste of space, and stop cars getting where they need to go.

People who use public transport, or walk or cycle are selfish, spoilt, lazy, uneducated and thick, and shouldn't be alowwed to leave the house

Originally Posted by SteveandLois

The time that the damn barriers are kept down for,across the Southport area I am NOT surprised..As no trains should have any delays from Southport to Liverpool,or vice versa,as there is nothing to stop the trains from being late..But the people trying to cross these barriers are the ones that ARE late for getting anywhere,with Buses Taxis,and delivery vehicles being held up due to the barriers being down for so long..Something needs to be done URGENTLY to the timing of how long the barriers come down for,and then the obvious delay when they are open again to traffic,pedestrians etc..

What do you suggest? Maybe do away with the barriers altogether, and let the selfish idiots who are too impatient to wait 3 or 4 minutes for the train to pass play a crazy game of Russian roulette involving cars and trains?